The few beads of TV journalism that bring the private broadcasting in his more than 25 years of history in Germany, could one consumer program "What?", the RTL broadcast in the years from 1992 to 1997. The concept was simple, but successful: Real existing events by the team of the mission turned into skits that were not only because of the comedic talent of the ensemble members screamingly funny, but above all because the sketches underlying cases seemed so Kafkaesque that we believe it with a sober mind few were normal. Particularly popular subject was "the three with the hat", three employees of the Telekom (recognizable by silly Caps of the telecom cycling team) that were just so stupid fall, they can not see straight ahead and at the same time a plate was spooning soup. In the episode that sent the image above, there is a case in which the Telekom managed to one and the same advertisement 38 times to send to an address in Oberhausen. The video you can not embed on other sites but here is the link .
The show "What?" Is there - at least in the original concept - not for ten years. But cases in which the team would have immediately made a sketch, it is still.
For example my case:
On 1 October I got by the company Strato an advertising mail in which I made the web host an interesting offer: I could upgrade my Call & Surf contract with Telekom VDSL, so now instead of the existing 6 Mbit / s with 50 Mbit / s surf. This could I of Strato an online drive to get that would work quickly, thanks to the super-fast VDSL connection, almost as fast as a hard disk in the PC. The whole thing was offered at an attractive price and sparked my interest - you can not get Bandbeite have enough.
So I followed the link that was specified in the mail and landed on a landing page, in which the offer was described in detail. With VDSL, but the problem is not the Price, but the question of whether one in the place where one has his phone line can get at all. Given on the website a test request was integrated: Simply enter the phone number, and suggests one of the telecom computer, whether you go or not. The result: in my port area is not more than DSL 6000 in it. Too bad I already have DSL was 6000 - so nothing with the will's VDSL, okay, you can do nothing. So side closed and well.
On 6 October reached me a letter from the Telekom with an order confirmation (!). I was confirmed the appointment of a DSL connection with 6000 kbit / s, an ISDN connection, a tariff package with ISDN Call & Surf Comfort three phone numbers (MSN) as well as five additional MSN. My surprise at this letter had no limits, because first I was not aware that they have recently ordered something with Telekom, and second, the order included the exact services that I use for years at Telekom. My ISDN connection I have since I moved in 1996 into the apartment, my DSL connection I have since 2001.
I should now order everything again? And willing to pay again?
So I called the hotline Telekom, was happy about the fact that my phone has a speakerphone, and the call does not cost anything as long as they hang in the queue: It is much more relaxed the dishwasher off and admit when one does not always hold the phone to his ear must.
After barely a quarter of an hour I had a woman of flesh and blood to the cable, which I explained in a very cooperative discussion that I wanted to order anything that I already did and that I itself is so far very happy with my phone line, the fit that way. The lady could not explain exactly how it had come to the order, but promised to regulate everything to my satisfaction.
On 9 October I received a letter of Telekom, signed by a certain Ralf Hoßbach, head of customer service. It begins with the words:
"They rightly expect that we accept an order for you
only with your consent. We are sorry that we have not fulfilled this expectation."
confirmed Later that wrote to me Mr. Hoßbach the cancellation of all services that I use for years. All gone: ISDN, DSL, my additional phone numbers!
"Yes, they are as fat booty of madness?" I think I'll call again and the hotline. Hardly a quarter of an hour later I have another friendly lady on the phone, which actually shows heroic dedication and goes into the Infight with the computer. I hear you five minutes committed during typing on the keyboard, and it has already done the impossible: My eight phone numbers (including the business section of my wife) before the closure and reallocation to other customers saved!
Wow, that was close.
On 15 October I received an order confirmation for five additional MSN. Those were the ones I have for ten years, but may include phone numbers so you hopefully will not order twice.
Today finally I received an order confirmation , alleged to 16.10. matures, so four days ago. It thanked me for my order, Telekom my entry for receiving data in their communications directory.
What is this? I have not given this job! I am 14 years in the phone book, my phone number is wrong. And I use the fax number has not in years.
Hello? It works yet? What?!
UPDATE: Today (21 10.2010) a confirmation of the order came for a (front me never issued) Contract for the entry into the communication register of Telekom, signed by Ralf Hoßbach, head of customer service.
Hoßbach Lord, one more time for you to Mitmeißeln: I ordered from you nothing! I just want to use my phone and DSL line and remember to change anything in it. Unless you give me an offer for VDSL, which is available to me.
UPDATE 2: On Friday (10/22/2010) I have taken on the advice of social media experts in Facebook contact the local telecom start-point. The me according to Google Analytics has brought a lot of readers, and I also was asked by e-mail to describe my case again ('I certainly do). Today (25 October) I got a call from a Telecom employee who went with me through the case again - and was clear: It'll be good, and maybe I'll get soon even a fast Internet. Great, now I can sleep better at night again ...
